Shipping and Returns
shipping and returns
Standard Shipping (4-7 business days) - $10 or FREE on orders of $75 and over.
Priority Shipping (1-2 days) - $18
Expedited Shipping (3 days) - $12
An estimated 'Import Fees Deposit' and additional taxes may be applied to your order at checkout if the value is over $850. This deposit will be used to pay any Import Fees on your behalf (or on behalf of the recipient).
No hassle returns
You have 30-days from the date of delivery to return your products.
All returns should be logged on our returns portal to generate your unique returns number. The portal can be found here: https://returns.us.zone3.com/
Tri apparel, swimwear, casual apparel, compression apparel and all accessories must be returned unused, without damage of any kind, with tags attached and in original packaging.
Damage is defined as sun or chemical damage, stains, scratches, abrasions or tears of any kind.
DAMAGED OR DIRTY ITEMS MAY NOT BE RETURNED, WITHOUT EXCEPTION.
You may only return items purchased directly from this Zone3.us website. If you purchased from a Zone3 NA retailer then you must return items to that retailer and their policy may be different. Please check with the retailer before returning items to them.
Return shipping fees are the responsibility of the customer, not ZONE3 NA. We provide the function to purchase the returns label through our returns portal, the cost of the return will be deducted from your refund.
We do not accept returns from unauthorized retailers, consignment stores, third party websites, or on items purchased outside of the US.
You may exchange for a different size or variation of the same product directly through our returns portal.
Exchanges will be processed within 3 business days of receipt. You will be sent shipping confirmation within that time.
Refunds will be processed within 5 business days of the item being marked as being in transit. It may take a further 5 business days to appear on your bank card statement.