Returns platform

Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a returns form. Please use the Zone3 Returns Center for a smooth an easy process. Link to Zone3 Returns Center  below.

All returns should be logged on our returns portal to generate your unique returns number. The portal can be found here:


Returns policy

  1. You have 30-days from the date of delivery to return wetsuits and goggles.

  2. You have 30-days from the date of delivery to return tri apparel, swimwear, casual apparel, compression apparel and all accessories.

  3.  ALL Zone3 ITEMS purchased on the website must be returned unused, without damage of any kind, with tags attached and in original packaging, if you wish to return for a refund or a size exchange.

  4. Damage is defined as sun or chemical damage, stains, scratches, abrasions or tears of any kind.


  6. You may only return items purchased directly from this website. If you purchased from a Zone3 NA retailer then you must return items to that retailer and their policy may be different. Please check with the retailer before returning items to them.

  7. We do not accept returns from unauthorized retailers, consignment stores, third party websites, or on items purchased outside of the US.

  8. You may exchange for a different size or any other products on our website, if stock is available. We will ship the replacement item(s) out for free.

  9. For exchanges that are not equal in price, Zone3 US will refund any differences or contact you to take further payment if it costs more.

  10. Exchanges will be processed within 3 business days of receipt. You will be sent shipping confirmation within that time.

  11. Refunds will be processed within 5 business days of receipt. It may take a further 5 business days to appear on your bank card statement.

  12. Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalized.

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