Wetsuit Hire Terms and Conditions

Wetsuit hire Terms and Conditions

1. Cost of Hiring Wetsuit

The hire fee for each wetsuit is:

Product Range

Hire suit prices are based on specific product ranges and condition of the suits. Please note that month hire suits are reconditioned suits, which are suits that have been used and restored to the highest quality standard. The condition of these suits will not affect performance.

Season hire suits are brand new, non-used wetsuits images are for illustrative purposes only.

2. Hire Periods

Available from 15^th April and latest return by 31^st October

Monthly hires: 30 Days from delivery date

Season hires: From delivery date and must be returned by 31^st October

If your suit is going to be late by a day or two please email us at hires@zone3.com to let us know.

Extending your hire

Hiring a wetsuit for longer than the hire period - should you wish to extend your hire of the wetsuit, it will cost £10 for every extra week or £15 for an extra month after a hire period of either 7 days / 31 days / or 31st October.

Zone3 must be notified of this prior to the end of the hire period and payment will be deducted from your deposit.

Postage and packaging

Postage and packaging for each wetsuit is £10.00, this is non-negotiable. The item will need to be signed for. The original delivery charge will be charged again to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer, such as address provided by customer is incorrect or the customer was not able to sign for the item or collect it from the sorting office.

Payments

Payment is to be online via the Zone3 website. The full price of the wetsuit rental must be received before the suit is posted. The full price includes hire fee + deposit & postage/handling fees.

This is a security measure for Zone3 to cover us in the eventuality that the wetsuit is not returned to us. If you wish to keep the hire suit at the end of the season, you simply need to notify us by emailing hires@zone3.com and we will not refund your deposit.

Otherwise please return the hire wetsuit to Zone3 (see details below) and the deposit of the suit, less any charges for damage/cleaning, will be returned to you.

3. Damages and handling of the wetsuit

The wetsuit is YOUR RESPONSIBILITY once in your possession. Please treat it as such and look after it accordingly.

Please take a few minutes to read the information on the Zone3 website and read our sizing guide which shows a video of how to put the suit on correctly.

If you wish to exchange the size of your wetsuit once it has been delivered to you, you will be required to pay the postage costs again. The replacement will be issued once the postage fee has been received and the original wetsuit has been received back.

Due to the delicate nature of the material, small damages such as nicks can all be part and parcel of wearing a triathlon wetsuit. We advise that you take good care when putting your wetsuit on and off, and if possible, to wear gloves to help minimise the risks of nicks caused by fingernails.

Damages are charged as:

• £10 for cleaning
• £10 for each hole/rip/tear/undue damage
• £10 if the suit is wet (unless returned at an event directly)
• Full cost if the wetsuit is damaged beyond repair

If a suit is nicked then we are happy for you to repair the suit yourself, this can be done using a specialist Neoprene Glue such as Black Witch. If nicks are carefully repaired, we won’t charge for fingernail nicks on a returned suit.

Suits that haven’t been repaired will be charged at £10 per nick (deducted from deposit return) and we’ll send photos of all nicks along with a diagram detailing their location(s) on the suit.

Ultimately, we want you to be happy racing in our products and not worrying about any penalty charges when you should be having fun at your event(s).

If you want advice on repairing a nick to the wetsuit, please send us photos to hires@zone3.com and we’ll be happy to advise.

4. Returning your wetsuit

The wetsuit must be returned to Zone3 NO LATER than the final date of your agreement as defined by 7 days / 30 days / 31^st October after receipt of said wetsuit. Day hire wetsuits must be returned on the day of hire.

Please request your RMA (Return Authorization) using our Zone3 Returns Center: https://zone3.myreturnscenter.com/

Keep in mind that you will need your original order number and the e-mail address you have used at check-out. (feature available only for orders placed directly on the Zone3 website)

We will e-mail you the RMA confirmation and shorty after that, our Returns Team will approve it. Once you have received the e-mail approval, please post back your item and we will process your refund or size exchange.

Please always add a note containing your RMA number/ order number and name.

We do not offer a hire fee refunds on suits which are returned unused.

Please allow up to 28 days from the date we receive your suit at Zone3, for the deposit refund to be credited to your account.

When returning the suit please ensure you use a trackable postage method and enter the tracking code on our returns centre.

The suit is YOUR responsibility until it is received by c/o Zone3, Unit 1 Bridge Park, Merrow Lane, Guildford, GU4 7BF.

Zone3 will contact you when we receive the suit .

Please ensure your returned suit contains your name, billing address and order number to ensure the suit can be correctly identified and logged on to your account.

The suit must be returned to Zone3 in the same condition it was sent out in.

It must be completely rinsed clean, totally dry and with no damage and turned the right way out. Each returned suit is individually inspected, and the charges defined in the damages section will be made where applicable.

Late return fees

Late suits are charged at £25 for each week they are late after the last day of the hire agreement. A FULL week will be charged regardless of whether the wetsuit is returned inside that week.

Remember should you decide after wearing the suit that you now want to buy it, let us know, by either emailing hires@zone3.com.

5. Cancellation of a Hire Reservation

We can accept a reservation cancellation prior to the dispatch of the hire goods, in which case any prepayment will be refunded in full.

For online orders hired but not used - Once hire goods have been dispatched for a period of more than 8 days even if they are not used, the hire charge cannot be refunded.

Exceptions - if within 7 days of receiving the hired items the customer gives written notice to hires@zone3.com direct by email or in a letter, that they wish to cancel and return the hire items for a refund then all returned products must be returned unused in the original packaging with packaging still sealed and in a saleable reusable condition.

Once received back and inspected a full refund will be given as long as the products returned to us are in a fully resalable unused condition,

we reserve the right to refuse a refund on the item, should the item be deemed to have been used. All refunds include hire and deposit fees, however does not include a refund of post and packaging or handling fees.

Postal Address: Zone3, Unit 1 Bridge Park, Merrow Lane, Guildford, GU4 7BF

*month hire suits will be used suits from the same range but not necessarily the current model.